How To Deliver Outstanding Sales & Customer Service

As business owners and managers we know providing outstanding customer service is integral to our business success and longevity. It's through our service delivery that we get, grow, and guard customers, while experiencing repeat business with loyal customers.

With the cost of customer acquisition being, on average, 7x higher than the cost of customer retention, it is our duty to deliver superior service at every customer touchpoint. There are many touchpoints where we can deliver memorable experiences, whether the service is delivered in person, over the phone, through digital platforms or other communication mediums.  

While many businesses put a strong focus on gaining new customers, we actually should invest an equal amount of time, energy and money into keeping customers through providing outstanding after-sale services and loyalty programs. Loyal customers often become raving fans and brand ambassadors when we go the extra mile to meet unforeseen needs or provide pleasurable and memorable unexpected experiences.

One of our goals at Sweet Spot Academy is to help your sales teams develop the skills, tools and knowledge to build customer networks and deliver outstanding sales and service experiences that builds lasting rapport and loyalty. We accomplish these goals through our professional sales and service training programs.

If you are a business owner or manager wanting to rapidly up-skill and transform your sales team, please take a moment to review some of Sweet Spot's most popular sales and service skills training programs below by clicking on the image to be redirected to dedicated information page for the program you selected, then book a complimentary discovery call so we can discuss and explore your needs. 

      

    

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NANCY BETH is President & Executive Consultant at Sweet Spot Academy.

At Sweet Spot Academy, we solve and simplify "HOW" to keep your business moving forward by offering a suite of know-how based business training and empowerment programs.  We focus on small group workshops and customized training programs.

Our customized business growth and skills training programs provide the inspiration, motivation and strategic KNOW-HOW knowledge that helps you and your staff confidently implement your business development growth plans.

@SweetSpotAcadmy  |  @nbguptill  |  http://www.sweetspotacademy.ca | http://nancybethguptill.me

Girls & Their Online Behavior - Internet Safety Workshops Schedule For Prince Edward Island

Sweet Spot Marketing Canada is offering Internet Safety workshops for Students and Parents in Western Prince Edward Island.  Below are the workshop dates and schedule.

At this time, we would like to thank the Interministerial Women’s Secretariat, Province of Prince Edward Island, for funding these programs.  We would also like to thank our program partners: East Prince Women's Information Centre, BullyTag, and PEI Western School District. 

For more information on the workshops

• Girls & Their Online Behavior: http://bit.ly/GirlsOnlineBehavior
• Girls & Social Media: http://bit.ly/GirlsAndSocialMedia

WORKHOP SCHEDULE:

ATHENA CONSOLIDATED

• November 13th, 1:20 PM - Student Presentation
• November 13th, 6:30 PM - Parent Presentation

SUMMERSIDE INTERMEDIATE

• November 13th, 6:30 PM - Parent Presentation
• November 16th, 9:40 AM - Student Presentation
• November 16th, 10:40 AM - Student Presentation

KINKORA REGIONAL

• November 19th, 3:15 PM - Student Presentation
• November 19th. 6:30 PM - Parent Presentation

MISCHOUCHE CONSOLIDTED

• November 21st, 2:40 PM - Student Presentation
• November 21st, 6:30 PM - Parent Presentation

KENSINGTON INTERMEDIATE
TBA

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Author: Nancy Beth Guptill
Founder of Sweet Spot Marketing Canada
Digital Marketing & Social Media Training Consultant
http://www.SweetSpotMarketing.ca
http://www.SweetSpotInternetAcademy.ca
http://www.SweetSpotMarketingAcademy.ca
Twitter: @SweetMarketing
Facebook: http://www.facebook.com/SweetMarketing

About Sweet Spot Marketing: Sweet Spot Marketing is a new media marketing training and education company that lives by the motto "It is better to know than to think you know, there is power in knowledge". We have a host of education programs in the areas of digital technology, new and social media, marketing automation, creativity, commercial innovation and entrepreneurial thinking. To learn how we work with government, business organizations and corporate clients, please book a complimentary assessment appointment: http://sweet-spot-marketing-canada.genbook.com